Frequently Asked Questions

Send us an email at support@ornellacaftan-au.com Or contact us through the contact page here.

Our customer support is available Monday to Friday: 8am-8:30pm.

Average answer time: 24h

Check your spam or promotions if we do not find a reply email.

All the caftans have one size with a wide straight cut, and fit all sizes: Up to 153cm for the hips and heights from 150cm to 190cm.

- Length of the caftan laid flat from top to bottom: 132cm (51.96")

- Width of the caftan laid flat from side to side: 93cm (36.61")

Very soft, breathable and pleasant to wear fabric: 60% cotton - 40% linen.

If you really want to preserve the softness of your caftans for as long as possible, we recommend :

• Hand wash using cold water with very mild detergents (approved for wool/silk).
• Avoid mixing with other colours.
• Ornella caftans do not wrinkle, but you can iron them if necessary.

You can find all care instructions on the inner care tag of your caftans.

Our Caftans are only sold on our online store, so we do not offer wholesale discounts for reselling.

Nope, it’s just us! Our Caftans are only available on our online stores.

After you place your order, you will instantly receive a confirmation email. Check your spam or promotions if you can't find it.

-Preparation time : The preparation of your order before shipping takes between 2 to 4 working days.

-Delivery time to Australia : On average, you will receive your order within 6 to 9 working days from the shipping date.

You can track your order on our tracking page here. If you need help, send us an email at support@ornellacaftan-au.com Or contact us through the contact page here.

Our customer support is available Monday to Friday: 8am-8:30pm.

Average answer time: 24h

Check your spam or promotions if we do not find a reply email.

We can absolutely help change this for you, if your order has not shipped, please send us the new details and we can change this over for you.

Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Yes, we ship to Canada, USA, Germany, France and the UK.

You will receive your order within 8 to 12 working days from the shipping date.

We try to be as transparent as possible and provide all necessary information about our products.

But, if you want to return your order for a reasonable reason, you have 30 days to return it and ask for a refund.

Please note: The caftan(s) must be in the original packaging, which must be in original condition.

Contact us by email at support@ornellacaftan-au.com.

100% Secure: We do not have access to any of your payment information.

All credit card transactions on the website are processed through a secure online payment gateway that acts as an intermediary between us and your bank.

Once you have placed an order, you will receive an email confirmation listing all relevant details of the transaction.

Please be sure to check your spam/promotions folder as well if you can't find it.

Your card or paypal will be charged immediately when you place an order. Please make sure you have sufficient credit card limits or the transaction will be declined.